OK, have had a lovely weekend where Niki and I went and spent the night in town and had a great dinner at Beppi's in the city and all is well...
Except before and after this wonderful evening away (to celebrate our upcoming 12th wedding anniversary) my weekend has been soured by 14 Year Old Customer Service...
First, McDonalds on Saturday lunch time... took the kids for a treat before we left them with Niki's parents and the whole thing was a disaster. I stood in a queue of one person for 15 minutes whilst the 14yr old girl serving tried to understand the concept of filling the guy in front of me's order... Twice he repeated it, several times he sent her back after she brought the wrong thing ("no, I said Chocolate Thickshake, Not Caramel Sundae!") and then when heavens above he tried to pay with a credit card, she completely lost the plot. I think I saw him sign 3 times!
When I did get to the front it was a simple order (2 medium burger meals and 2 kids happy meals)... but she brought the girls out coke's when I wanted a fanta and an OJ, she gave the girls sweet & sour instead of mustard sauce and basically couldnt add up to three if her life depended on it...
By the time I got my order, the queues were 7 deep (apparently the other 14yr old girls at the other counters weren't much better) and when done and the girls wanted a desert, well the wait was another 15 minutes...
Then we picked the girls up this afternoon and took them to the movies... saw Shrek The Third and the girls wanted something from the "Candy Bar" (why is it called that?) and a bag of Skittles and a bag of M&M's cost $11.40 (don't start me on prices!!). I had a $20 note and thought I would help the girl out by giving her a $1.40 in change as well... that floored her.
Girl: "Um, why are you giving me $1.40?:
Me: "To make it easier on the change... $10"
Then she flummoxed me by taking out a calculator... she started punching numbers and got would you believe $2.79. She said "ahhh, that can't be right"... No shit Sherlock!
Convinced her the change was just $10 and she delved into the till... she only had $50 and $20 notes and silver. Seriously. She apologised but she then counted out $10 in 10c and 20c pieces... I was now furious, I think I said "You have got to be fucking joking" pretty loudly and the teenagers behind me started to laugh. I even asked them if they had two $10 notes in exchange for a $20 and they just shrugged... I had to cup my two hands to take all this fucking shrapnel and I returned to Niki who was now seated in the theatre and basically dumped it in her purse.
Just then another Candy Bar trolley came into the theatre and Niki took all the shrapnel down to get a $10 note of him... he was apparently quite pleasant and then informed Niki she had 50c too much... the dimwit at the other Candy Bar gave us too much.
So, memo to companies... on peak weekend periods, please hire competent staff... ones that can add up and use a register and perhaps comprehend customer service!
/rant off.
4 comments:
Nice post! This one had me laughing. : )
I think this happens to all of us sometimes, I know it has to me.
"a bag of Skittles and a bag of M&M's cost $11.40 (don't start me on prices!!)."
Don't get YOU started?!? You trying to steal my material mate?!?
;)
now we know where your material comes from Ozjesting.....obviously you stake out the blogs of the 'everydayman'!
I look forward to your schtick on cat eating birds and orthodontic expanders!
Customer service in Australia doesn't mean jack shit sadly when companies are run by shareholders. Kids are cheap and quality of service is secondary to profit margins sadly.
What I don't understand is that in an environment when it costs $12 for two packs of fucking lollies, how can they justify skimping on quality service?
The answer is simple. Because you put up with it. You continue to purchase their product/service and if you decide to take a moral stand and say fuck you, there's a thousand over dimwitted sheep who'll just step up in line and take your place.
Hence why private transport, home theatres and home cooking will never go out of fashion, retards in this country have absolutely no fucking idea what customer service actually entails.
But to defend people who work in said industries, it's still clear there is an awfully large amount of retard customers out there in circulation too. I can happily throw up a story on retarded customers as much as I can about crap customer service.
It all comes back to standards - and this country has none.
My 2 cents.
(DM btw - fuck this sign in with google account shit)
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